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November

20
2023
Industry News

Survey reveals 8 in 10 Americans worry that Artificial Intelligence tech will be used for identity theft crimes

COLUMBUS, Ohio, Nov. 20, 2023 /PRNewswire/ -- Generative artificial intelligence (AI) has captured the world's attention but also has introduced new risks and concerns that were not on people's radars even a year ago. Today more than 8 in 10 (82%) are concerned about the use of AI by criminals to steal someone's identity, that's according to a group of general consumer respondents of the latest Agency Forward survey conducted by Nationwide.

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November

20
2023
Industry News

CFPB Orders Toyota Motor Credit to Pay $60 Million for Illegal Lending and Credit Reporting Misconduct

WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today ordered Toyota Motor Credit Corporation to pay $60 million in consumer redress and penalties for operating an illegal scheme to prevent borrowers from cancelling product bundles that increased their monthly car loan payments. The company withheld refunds or refunded incorrect amounts on the bundled products and knowingly tarnished consumers’ credit reports with false information. The CFPB is ordering Toyota Motor Credit to stop its unlawful practices, pay $48 million to harmed consumers, and pay a $12 million penalty into the CFPB’s victims relief fund.

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November

17
2023
Industry News

Eleventh Circuit rules consumers can recover statutory damages for willful FCRA violations without proving actual damages

Joining every other circuit to address the same issue, the U.S. Court of Appeals for the Eleventh Circuit recently ruled that a consumer does not have to prove actual damages to recover statutory damages for willful violations of the Fair Credit Reporting Act.

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November

17
2023
Trends

Market Snapshot: Economic Notes, Collection Environment and Student Loans

Three of the largest publicly traded debt collection companies—Encore Capital Group, Navient and PRA Group—recently held their Q3 2023 earnings calls. As public companies with required market disclosures, their earnings calls offer an opportunity to glean macro-insights on the collections world and the economy in general.

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November

17
2023
Trends

Buyers paid 46% more for mortgages in 2022, CFPB report says

High interest rates have had a significant impact on the mortgage market and their effect is likely to continue as rates continue to increase, the Consumer Financial Protection Bureau (CFPB) said in a report.

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