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April

9
2026
Strategy

Beyond "Cease and Desist": Strategic Engagement with Debt Settlement Providers

The industry is moving toward a strategic engagement framework that utilizes digital gateways to maintain structured, transparent communication. Rather than treating a "Cease and Desist" notification as a full stop to dialogue, a clearing house model serves as a neutral gateway for engagement.

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April

9
2026
Industry News

Cracking Down on Credit Repair Scams: What New Legislation Means for Consumers

Efforts to rein in deceptive practices within the credit repair industry are gaining momentum in Washington, as lawmakers push forward bipartisan legislation aimed at protecting consumers and increasing accountability.

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April

7
2026
Strategy

From Plaid Couches to Credit Cards: What Collectors Should Know About the Three Eras of Credit

My parents believed in never carrying a balance. No exceptions. No gray area. And while that worked for them, today’s world—and today’s consumers—are more complex.   Your job isn’t to lecture. It's to listen, identify the era, and meet people where they are.

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April

7
2026
Industry News

FTC Warning Letters Signal Continued Federal Focus on Debanking and Financial Access

The Federal Trade Commission (FTC) has taken a highly visible step into the national debate over “debanking” by sending warning letters to several large payment networks and financial services providers, reminding them that deplatforming or denying customers access to financial products or services due to political or religious beliefs could violate their existing obligations under Section 5 of the FTC Act.

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April

2
2026
Compliance

The Infrastructure of Debt Settlement Audit Readiness

The industry is moving away from manual record-keeping and toward a centralized infrastructure known as a digital clearing house. In this new model, documentation is no longer a separate task that a human performs after a deal is finished; instead, it is a passive byproduct of the work itself.

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