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April

16
2026
Strategy

The Case for Constructive Engagement with Debt Settlement Partners

In high-volume collections, friction is the enemy of recovery. For years, the gap between creditors and debt settlement companies was filled with manual processes and "wait-and-see" tactics. The most successful lenders are choosing a different path: Constructive Engagement.

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April

16
2026
Industry News

FDIC, OCC Adopt Debanking Final Rule

The FDIC and the OCC have adopted a joint final rule that will prohibit the agencies from criticizing or taking adverse action against a financial institution based on reputation risk. The rule is effective June 6.

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April

16
2026
Industry News

Kentucky Passed a New Vehicle Financial Protection Product Law

The law creates a formal regulatory framework for “vehicle financial protection products" and ties compliance to the state’s retail installment and consumer loan regimes. Most vehicle financial protection provisions apply to products that become effective on or after January 1, 2027.

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April

14
2026
Strategy

Vendor Management and Vendor Oversight Are Not the Same (And Yes, It Matters)

Vendor management and vendor oversight aren't competing roles. They're complementary ones. But if you treat them like they're the same thing, you'll end up with one person trying to be both the coach and the referee.

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April

14
2026
Industry News

Maine Strengthens Consumer Protections Against Medical Debt Collection

Maine is taking a significant step to protect residents from the financial strain of medical debt. Governor Janet Mills has signed LD 2129 into law, introducing new restrictions on how medical debt can be collected across the state.

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