Washington State has enacted SB 5720, a law establishing new requirements for information included in consumer debt collection lawsuits. The legislation requires specific details to help courts verify the identity of the defendant and the amount of the debt.
A bipartisan group of senators, led by Senate Banking, Housing and Urban Affairs ranking Democrat Sen. Elizabeth Warren of Massachusetts, has introduced legislation that would require the FDIC to claw back compensation from failed banks with assets of $10 billion or more.
In the 2026 economic landscape, the traditional collections waterfall is facing a structural challenge. For consumers in subprime segments, long-term payment plans often lead to high "broken promise" rates as competing household expenses fluctuate.
A federal judge in the Northern District of California has ruled that the Consumer Financial Protection Bureau (CFPB) must continue obtaining its funding through the Federal Reserve, reinforcing the agency’s existing financial structure. The decision follows a legal challenge over the CFPB’s funding source.
I’ve listened to thousands of collection calls, and the rule is simple: don’t promise what you can’t deliver. Under-commit, then over-deliver—every time. Just like Disney, some of the most memorable “magical moments” happen when collectors exceed expectations in small but meaningful ways.
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