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July

15
2025
Industry News

Healthline settles largest CCPA violation case for $1.55 million

California Attorney General Rob Bonta announced on July 1, 2025 a $1.55 million settlement with Healthline Media LLC, marking the largest monetary penalty under the California Consumer Privacy Act to date. According to the state's Department of Justice investigation, the health information website violated consumer privacy rights by continuing to share personal data with advertisers even after users opted out of targeted advertising.

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July

15
2025
Industry News

OCC Advances Key Priorities Under Acting Comptroller Rodney E. Hood

Acting Comptroller of the Currency Rodney E. Hood’s five-month tenure at the Office of the Comptroller of the Currency (OCC) was marked by measurable progress in strengthening the federal banking system, reducing regulatory burden, promoting financial inclusion, expanding bank activities involving digital assets and embracing bank-fintech partnerships.

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July

14
2025
Strategy

Let Them Hear Greatness: What Po the Panda Can Teach Us About Collector Training

In traditional office environments, collectors benefit from the hum of the floor. They overhear strong talk-offs and tuck those phrases away for future use. They absorb tone, pacing, how to handle objections, and how to close with confidence. It’s casual, constant exposure—and it builds real skill.

Think about Po from Kung Fu Panda. No formal training, no polished technique—just wide eyes, raw enthusiasm, and a front-row seat to the masters. He watches, mimics their stance, their timing, their moves. Clumsy at first, but gradually, he starts to find his rhythm.

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July

14
2025
Industry News

Connecticut Attorney General Announces First Settlement under Connecticut Data Privacy Act

On July 8, 2025, Connecticut Attorney General William Tong announced a settlement with TicketNetwork for alleged violations of the Connecticut Data Privacy Act (“CTDPA”). According to the Attorney General’s press release, the Office of the Attorney General (“OAG”) first sent a “cure notice” to TicketNetwork on November 9, 2023.  In that notice the OAG alleged that the company’s privacy notice was deficient under the CTDPA and provided the company with an opportunity to cure the alleged violation. In particular, the OAG alleged that the company’s privacy notice was largely unreadable, missing key data rights and contained rights mechanisms that were misconfigured or inoperable.

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July

14
2025
Industry News

CFPB Reaches Settlement with FirstCash, Inc. and Its Subsidiaries for Military Lending Act Violations

Today, in the Consumer Financial Protection Bureau’s (CFPB) November 12, 2021 lawsuit against FirstCash, Inc., and nineteen subsidiaries alleging violations of the Military Lending Act (MLA), the parties reached a settlement and jointly filed a stipulated final judgment and proposed order, which if entered by the court, would resolve the lawsuit. The MLA puts in place protections for active duty servicemembers and certain dependents in connection with extensions of consumer credit. These protections include a maximum allowable annual percentage rate of 36%, a prohibition against required arbitration, and certain mandatory loan disclosures.

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