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September

19
2025
Industry News

Court rejects ‘bona fide error’ defense, grants summary judgment for plaintiff in FDCPA and state debt collection laws case

On September 4, a federal judge in the state of Washington granted partial summary judgment for the plaintiff in an FDCPA case, finding the debt collector liable under the FDCPA, the Washington Collection Agency Act (WCAA), and Washington’s Consumer Protection Act (CPA). The plaintiff alleged the defendant attempted to collect and report on a debt the defendant did not owe — negatively affecting the plaintiff’s credit.

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September

19
2025
Compliance

From Fantasy Football Owners to Collector Coaches: The Value of Consistent Call Monitoring

My favorite time of year has arrived—football season. That glorious time when hope is sky-high one minute and jerseys are halfway to the bonfire the next. After the Detroit Lions’ opening game against the Packers, the headlines made it sound like the season was already over and the team should start scouting for the first pick in the draft. Of course, the very next game told a completely different story—because in football, fans can go from despair to Super Bowl planning faster than the first down marker gets moved.

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September

18
2025
Industry News

Tricolor Holdings Bankruptcy Highlights Strains in Subprime Auto Lending

The abrupt bankruptcy of Tricolor Holdings last week has shaken the financial services sector, exposing cracks in the subprime auto lending industry and sparking broader economic concerns.

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September

18
2025
Industry News

Washington State Appellate Court Holds Unsolicited Recruitment Texts Violate CEMA

On September 15, the Court of Appeals of the State of Washington reversed a lower court’s decision in Aaland v. CRST Home Solutions, LLC (CRST), holding that unsolicited text messages sent to recruit independent contractors qualified as “commercial” messages under the state’s Commercial Electronic Mail Act (CEMA). The decision vastly expands the scope of the state statute.

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September

18
2025
Industry News

CFPB releases ambitious Regulatory Agenda

The CFPB has released an ambitious Spring Regulatory Agenda that lists 24 regulatory initiatives the bureau has been and/or will be working on during the 12-month period from June 2025 through May 2026 as well as one long term action

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