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August

28
2025
Industry News

CFPB Proposes Stricter Standards Limiting Supervision of Nonbanks

The Consumer Financial Protection Bureau (CFPB or Bureau) is taking a significant step to modify its supervisory approach to nonbanks by publishing a proposed rule advancing a more stringent definition of “risks to consumers” in the context of § 1024(a)(1)(C) of the Consumer Financial Protection Act (CFPA) when designating nonbanks for supervision. This move aims to limit the Bureau’s oversight of nonbanks to cases where there is a high likelihood of significant harm to consumers, thereby narrowing the scope of its supervisory authority.

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August

28
2025
Industry News

Illinois Passes New Laws Designed to Safeguard Consumers Against Cryptocurrency Fraud

Last week, Illinois Governor JB Pritzker signed two landmark pieces of legislation aimed at protecting consumers from cryptocurrency scams and fraud. The Digital Assets and Consumer Protection Act (SB1797) and the Digital Asset Kiosk Act (SB2319) establish comprehensive regulatory frameworks for digital asset businesses operating in Illinois.

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August

28
2025
Industry News

CFPB drops probe of Credova Financial LLC, saying it was politically motivated ‘debanking’

Contending that the Biden Administration’s investigation of Credova Financial LLC was an instance of politically motivated debanking, the CFPB is dropping its probe of the company.

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August

28
2025
Trends

OCC Issues Fourth Quarter 2025 and First Quarter 2026 CRA Evaluation Schedule

The Office of the Comptroller of the Currency (OCC) today released its schedule of Community Reinvestment Act (CRA) evaluations to be conducted in the fourth quarter of 2025 and the first quarter of 2026.

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August

27
2025
Compliance

Call Monitoring Oversight: Beyond Just Listening

When you think about call monitoring in collections, what comes to mind? Most people picture someone with a headset, listening quietly in the background, checking off boxes for tone, professionalism, and compliance. That’s a start—but it’s a very narrow slice of what good oversight looks like.

If you want your oversight program to deliver real results—not just satisfy a checklist—you’ve got to dig deeper. Listening is the entry point. What you do after you listen is where the real oversight begins.

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