Regardless of a credit union’s size, members expect digital-first capabilities that can compete with what for-profit financial institutions (FIs) offer. While many CUs are rising to the innovation challenge, there are differences across the CU landscape. To measure CUs’ current and planned innovations, PYMNTS Intelligence developed the Innovation Readiness Index (IRI). Scores indicate how well CUs’ current products, features and planned innovations align with what members want and the products and features linked to higher satisfaction levels.
Credit card debt declined in the first quarter of 2024; however, with other types of debt rising, consumers may simply be trading one problem for another. CardRatings’ credit card experts explain why this drop in debt might not actually be good news.
The credit reporting system is intended to help lenders accurately assess whether someone is likely to repay a loan. Most information on a credit report represents debts that a consumer voluntarily signed up for, like a mortgage, an auto loan, or a credit card. In recent years, however, medical bills became the most common collection item on credit reports. Research from the Consumer Financial Protection Bureau in 2022 showed that medical collections tradelines appeared on 43 million credit reports, and that 58 percent of bills that were in collections and on people’s credit records were medical bills.
TransUnion’s quarterly survey explores how consumers’ personal finances have changed and what changes they expect in the future. The study measures shifting consumer attitudes and behaviors based on the dynamics of income, debt and identity theft. The analyses and insights give consumers a voice and inform businesses’ decision-making as they seek to create economic opportunity for consumers.
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