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April

19
2024
Industry News

CHARGES: WESTERN PA. TOW TRUCK OPERATOR INFLATED COSTS, CHARGED 27 VEHICLE OWNERS NEARLY $300K FOR SHORT-TRIP TOWS

HARRISBURG — Attorney General Michelle Henry, along with the Allegheny County Police Department, announced charges against the owner of a Pittsburgh-based towing company for inflating tow costs by charging “accident services” fees and other deceptive practices.

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April

19
2024
Industry News

Brown, Reed Push Big Banks to Protect Consumers from Wire Fraud

WASHINGTON, D.C. – Today, U.S. Senators Sherrod Brown (D-OH), Chairman of the Senate Committee on Banking, Housing, and Urban Affairs, and Jack Reed (D-RI), a senior member of the Senate Banking and Housing Committee, are pushing the nation’s four largest banks to protect consumers from costly and damaging wire fraud.

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April

19
2024
Strategy

Acceptable Performance – 50% of a Top Performer?

Consider this scenario: You hire a landscaper to mow your lawn for $100, but upon returning home, you realize the backyard has not been touched. Subsequently, you receive a bill for the full $100. How would you handle this situation? Now, let us parallel this with collection teams. Is it fair for a collector to only deliver 50% of what the best performer achieves and still be deemed as meeting expectations? It is common to observe collectors consistently falling short, sometimes delivering less than even 50% of the best performer’s results.

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April

18
2024
Trends

Mystery shopping, (fake) checks, and gift cards

If you’re looking for a new job, getting paid to shop might sound like a dream. Companies hire mystery shoppers to try products or services and share experiences about things like buying or returning something, or their overall customer experience. But while some mystery shopping jobs are legitimate, many aren’t. So how do you spot the scams?

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April

18
2024
Industry News

CRA to Pay $5.695M in FCRA Class-Action Settlement

CoreLogic Credco was accused of listing consumers as dead on credit reports despite them still being very much alive.

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