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April

5
2024
Strategy

FinCEN’s Look at Banks’ Customer ID Efforts Points the Way to Increased Digitization

The fraudsters are wilier than ever. The dark web offers all manner of details up for sale, from email addresses to Social Security numbers. And for banks, the key point of interaction — the initial onboarding of clients — requires a re-examination of the data used to identify and verify individuals and enterprise clients.

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April

5
2024
Industry News

Attorney General Josh Stein Sues Predatory Lender

(RALEIGH) Attorney General Josh Stein sued Mariner Finance for widespread violations of multiple consumer protection laws, including allegedly charging North Carolinians for hidden add-on products that they either didn’t know about or didn’t agree to buy. In 2019 alone, Mariner charged consumers $121.7 million nationwide in premiums and fees for add-on products, not including all of the additional interest Mariner earned on the add-on premiums and fees.

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April

5
2024
Trends

Bank deposits are back above pre-SVB levels. Regional lenders still have problems.

Banks have now regained all deposits they lost following the collapse of Silicon Valley Bank. But that doesn't solve many of the problems still faced by regional lenders.

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April

4
2024
Strategy

Enhancing Customer Experience – Collaborative Strategies Between Creditors And Collection Agency Collectors

In today’s dynamic business environment, collection agencies are embracing advanced tools like speech analytics and quality assurance (QA) departments to monitor collector calls, ensuring compliance with legal regulations. While adherence to these regulations is crucial, it’s equally important to embrace a broader perspective, echoing the sentiments of Starbucks’ Founder, Howard Schultz, who famously stated, “We are not in the coffee business serving people, we are in the people business serving coffee.”

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April

4
2024
Strategy

Chase Will Let Advertisers Offer Customers Targeted Offerings

Chase is reportedly getting deeper into the world of retail media. The banking giant’s new Chase Media Solutions unit will let advertisers target Chase customers with discounts and deals related to their spending history, The Wall Street Journal (WSJ) reported Wednesday (April 3).

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