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April

3
2024
Industry News

NCUA Opening 2024 CDRLF Grant Round May 1

ALEXANDRIA, Va. (April 3, 2024) – Low-income-designated credit unions can apply for 2024 Community Development Revolving Loan Fund grants between May 1 and July 1.

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April

3
2024
Industry News

SunWest Credit Union Launches BNPL, First in Colorado

PUEBLO, Colo., April 2, 2024 /PRNewswire/ -- SunWest Credit Union (SunWest), a $206 million asset credit union headquartered in Pueblo, Colorado, announced that it has added Buy Now, Pay Later (BNPL) to its suite of online banking products.

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April

3
2024
Industry News

Attorney General Bonta Supports Protecting Consumers by Closing Overdraft Fee Loophole

OAKLAND — California Attorney General Rob Bonta joined 17 attorneys general in submitting a comment letter supporting the Consumer Financial Protection Bureau’s (CFPB) proposed overdraft fee rule, amending Truth in Lending Act (TILA) regulations.

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April

3
2024
Industry News

Citigroup Urges Dismissal of 'Misguided' New York Lawsuit Over Fraud Scams

NEW YORK (Reuters) - Citigroup on Tuesday urged a federal judge to dismiss New York Attorney General Letitia James' lawsuit accusing its Citibank unit of failing to reimburse customers who fall victim to online scammers.

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April

3
2024
Strategy

Resolving the Customer’s Financial Situation?

After building a solid rapport with your customer over the phone (see the Building a Relationship Over the Phone? blog if you missed it), it is essential to delve into the matter at hand and offer assistance in tackling their financial hurdles. Understanding the customer’s current situation is paramount. Once you have gained clarity on their circumstances, the next step is to Match their needs with the array of resources and programs at your disposal, designed to aid customers with their accounts.

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