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March

28
2024
Industry News

CPPC Submits Letter in Support of SB 1061 (Limón) Removing Medical Debt from Credit Reports

SAN DIEGO (March 25, 2024) – The University of San Diego (USD) School of Law Consumer Protection Policy Center (CPPC) at the Centers for Public Interest Law (CPIL) submitted a letter to the Chair of the Senate Committee on Judiciary, Thomas Umberg, in support of SB 1061.

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March

27
2024
Strategy

Building a Relationship Over the Phone?

After countless collection calls and careful observation, I have come to a key realization: forming genuine connections with people you may never meet face-to-face is vital for productive conversations. While some may argue that building relationships over the phone is unrealistic, I beg to differ. Let’s talk about some practical tips to make this happen smoothly during your next collection call.

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March

27
2024
Industry News

Data At Issue: FTC Focus on Browsing Information and Location Data

Since the start of the year, the Federal Trade Commission (FTC) has brought actions against – and reached proposed settlements with[1] – three business ventures engaged in the collection, use and sharing of certain consumer information.

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March

27
2024
Industry News

CFPB Takes Action to Halt False Claims of 'Free' International Money Transfers

WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) issued a new circular warning remittance transfer providers that false advertising about the cost or speed of sending a remittance transfer can violate federal law.

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March

27
2024
Industry News

Prepared Remarks of CFPB Director Rohit Chopra for CBA Live

I want to focus on that third word, competitive. Competition creates the structure that both demands – and rewards – providing great products that meet real needs. Competition drives lower prices, better service, and progress that moves people’s lives and the economy forward.

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