Collections news at your fingertips

Stay up-to-date with the latest news and developments in the collections industry.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

March

15
2024
Industry News

AG HENRY OBTAINS $485,000 FROM EQUIFAX AND PROMISE TO ASSIST IN ADDITIONAL CONSUMER RELIEF REGARDING CODING ERROR

HARRISBURG – Attorney General Michelle Henry announced a settlement with Equifax regarding the national consumer credit reporting agency’s error that resulted in inaccurate reports to lenders, inflating costs for tens of thousands of consumers with loans and insurance policies.

Read post

March

15
2024
Compliance

Transforming Customer and Collector Interactions With Call Monitoring

In any field, success often hinges on continuous improvement through coaching and feedback. Whether you are an elite athlete, a talented singer, a seasoned business professional, or a dedicated collector, refining your skills based on input is paramount to consistently delivering excellence. In this blog, I aim to underscore the importance of prioritizing the customer and collector interaction for both collectors and managers within a collection organization.

Read post

March

15
2024
Strategy

Customer Is Still King and Queen of Banking Innovation

In a world where change is constant, digitization has become one of life’s certainties. This advancement is coming to even traditionally staid sectors like financial services and banking, spurring profound transformations.

Read post

March

15
2024
Industry News

Realtor group agrees to slash commissions in major $418M settlement

(The Hill) — The National Association of Realtors (NAR) will eliminate its standard 5- to 6-percent sales commission as part of a $418 million settlement with home sellers. The powerful realtors organization agreed to pay $418 million in damages to settle several lawsuits from home sellers, it announced in a press release.

Read post

March

15
2024
Industry News

Prepared Remarks of CFPB Director Rohit Chopra at the Financial Data Exchange Global Summit

Today, I want to discuss the status of where we are on accelerating America’s shift to open banking, with a focus on the role of standard setters and standard-setting. I then want to discuss some of the dangers of how the standard-setting process can be weaponized in an anticompetitive way. I’ll close with how standard-setting organizations can anticipate becoming recognized by the Consumer Financial Protection Bureau (CFPB).

Read post

Weekly newsletter

Get DebtHub's weekly newsletter, packed with the latest economic trends, compliance news, and strategy insights that matter to collections professionals like you.