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March

13
2024
Trends

Credit Union Assets and Delinquencies Grow in the Fourth Quarter

ALEXANDRIA, Va. (March 12, 2024) – According to the latest financial performance data released today by the National Credit Union Administration, total assets in federally insured credit unions rose by $88 billion, or 4.1 percent, to $2.26 trillion over the year ending in the fourth quarter of 2023. Insured shares and deposits grew $37 billion, or 2.2 percent, to $1.72 trillion. The delinquency rate at federally insured credit unions was 83 basis points in the fourth quarter of 2023, up 21 basis points from one year earlier.

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March

13
2024
Strategy

Mastering Call Calibration: Elevating Service Quality and Driving Business Success

Let’s dive into the intricate world of call calibration – a crucial process within vendor management that ensures the quality and efficacy of collection calls made by third party collection companies. Let’s explore how meticulous attention to detail and alignment with company objectives foster customer satisfaction, maintain brand integrity, and propel overall business success.

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March

13
2024
Trends

Student loans are now easier to discharge in bankruptcy, attorneys say: It’s ‘life changing’

The Biden administration’s new student loan bankruptcy policy is making it easier for borrowers to walk away from their debt in court, attorneys say.

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March

13
2024
Industry News

Big Valley Band of Pomo Indians dba Credit Cube - Tribal Loan Company Not Licensed in Washington

The State of Washington Department of Financial Institutions (DFI) has received a complaint from a Washington consumer against Big Valley Band of Pomo Indians dba Credit Cube. The consumer reported that they obtained a loan from Big Valley Band of Pomo Indians dba Credit Cube that included excessive fees and interest.

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March

13
2024
Industry News

Troutman Pepper Weekly Consumer Financial Services Newsletter - March 2024# 2

To keep you informed of recent activities, below are several of the most significant federal and state events that have influenced the Consumer Financial Services industry over the past week:

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