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April

19
2024
Strategy

Acceptable Performance – 50% of a Top Performer?

Consider this scenario: You hire a landscaper to mow your lawn for $100, but upon returning home, you realize the backyard has not been touched. Subsequently, you receive a bill for the full $100. How would you handle this situation? Now, let us parallel this with collection teams. Is it fair for a collector to only deliver 50% of what the best performer achieves and still be deemed as meeting expectations? It is common to observe collectors consistently falling short, sometimes delivering less than even 50% of the best performer’s results.

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April

18
2024
Trends

Mystery shopping, (fake) checks, and gift cards

If you’re looking for a new job, getting paid to shop might sound like a dream. Companies hire mystery shoppers to try products or services and share experiences about things like buying or returning something, or their overall customer experience. But while some mystery shopping jobs are legitimate, many aren’t. So how do you spot the scams?

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April

18
2024
Industry News

CRA to Pay $5.695M in FCRA Class-Action Settlement

CoreLogic Credco was accused of listing consumers as dead on credit reports despite them still being very much alive.

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April

18
2024
Industry News

ATR Supports Fight Against CFPB’s Credit Card Late Fee Rule

Without any direction from Congress, the Consumer Financial Protection Bureau (CFPB) finalized a rule that (1) changes the safe harbor dollar amount for late fees from $30, or $41 for subsequent late payment violations, to a strict threshold of $8 while prohibiting any higher amount for future delinquencies; and (2) removes the safe harbor late fee adjustment to account for inflation.

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April

18
2024
Industry News

CFPB Updates Supervision Designation Procedures for Nonbanks Posing Risks

On April 16, 2024, the Consumer Financial Protection Bureau ("CFPB" or "Bureau") issued a rule to update its procedures for designating nonbank covered persons for supervision.

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