After countless collection calls and careful observation, I have come to a key realization: forming genuine connections with people you may never meet face-to-face is vital for productive conversations. While some may argue that building relationships over the phone is unrealistic, I beg to differ. Let’s talk about some practical tips to make this happen smoothly during your next collection call.
Since the start of the year, the Federal Trade Commission (FTC) has brought actions against – and reached proposed settlements with[1] – three business ventures engaged in the collection, use and sharing of certain consumer information.
WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) issued a new circular warning remittance transfer providers that false advertising about the cost or speed of sending a remittance transfer can violate federal law.
I want to focus on that third word, competitive. Competition creates the structure that both demands – and rewards – providing great products that meet real needs. Competition drives lower prices, better service, and progress that moves people’s lives and the economy forward.
A U.S. District Court in the Southern District of Florida recently granted a motion for summary judgment filed by debt collector, I.C. Systems, finding that the plaintiff failed to provide any evidence of an inadequate investigation under the Fair Credit Reporting Act (FCRA).
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