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March

18
2024
Industry News

FTC Sends Nearly $100 Million in Refunds to Consumers Harmed by Benefytt Technologies’ Sham Health Plans

The Federal Trade Commission is sending nearly $100 million in refunds to consumers who were charged for sham health plans marketed by Benefytt Technologies.

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March

15
2024
Industry News

California Considers Medical Debt Credit Reporting Bill

The bill, in the early stages of consideration, would prohibit medical debt credit reporting by health care providers and contracted collection agencies.

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March

15
2024
Industry News

AG HENRY OBTAINS $485,000 FROM EQUIFAX AND PROMISE TO ASSIST IN ADDITIONAL CONSUMER RELIEF REGARDING CODING ERROR

HARRISBURG – Attorney General Michelle Henry announced a settlement with Equifax regarding the national consumer credit reporting agency’s error that resulted in inaccurate reports to lenders, inflating costs for tens of thousands of consumers with loans and insurance policies.

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March

15
2024
Compliance

Transforming Customer and Collector Interactions With Call Monitoring

In any field, success often hinges on continuous improvement through coaching and feedback. Whether you are an elite athlete, a talented singer, a seasoned business professional, or a dedicated collector, refining your skills based on input is paramount to consistently delivering excellence. In this blog, I aim to underscore the importance of prioritizing the customer and collector interaction for both collectors and managers within a collection organization.

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March

15
2024
Strategy

Customer Is Still King and Queen of Banking Innovation

In a world where change is constant, digitization has become one of life’s certainties. This advancement is coming to even traditionally staid sectors like financial services and banking, spurring profound transformations.

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