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March

8
2024
Industry News

AG Nessel Touts Success of the Consumer Protection Team, Shares Top Ten Complaints of 2023

LANSING – To wrap up National Consumer Protection Week, AG Nessel is highlighting the accomplishments of the Department’s Consumer Protection Team. The Consumer Protection Division was created by the late Frank Kelley, who served 10 consecutive terms as Michigan’s attorney general.

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March

8
2024
Trends

New tech support scammers want your life savings

As we continue our deep dive into imposter scams, we’re taking a look at a new twist on tech support scams. Ever deal with a tech support scam? A warning pops up on your computer. It says your computer has a virus and gives you a number to call for help. You often end up paying hundreds of dollars to a scammer who pretends to deal with the fake virus.

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March

8
2024
Trends

Bankruptcy Filings: The New Normal or the Calm Before the Storm?

Webinar - Thursday, May 16th at 2:00 Eastern - Join Judge Anderson for a look at what the statistics say about the future of consumer bankruptcy filings. Brought to you by the NACTT Academy. ConsiderChapter13.org

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March

8
2024
Industry News

Third Party Vendor Auditing Workshop Announced for May 6-7

Designed for collection professionals, compliance officers, and risk managers, this immersive experience delves deep into the intricacies of auditing third-party vendors. From collection agencies to repossession vendors, learn proven strategies to conduct thorough audits, mitigate risks, and ensure regulatory compliance. Taught by Bev Evancic and Ken Evancic.

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March

7
2024
Compliance

The Role of Clear Expectations: Setting the Ownership Stage for Collectors

When I am working with people and trying to learn about them, I will ask “who ultimately owns what you deliver every day?” Depending on the role of the person I am working with, I typically get a few different answers. Many managers will say that they own what is delivered each day by the collectors on their team. Many collectors will say that their manager is responsible for their output because they tell them what to do. Sometimes I will get managers and collectors to say ...

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