After a brief lull in early 2025, lender risk teams are once again facing rising signs of consumer distress. Behind the headline figures, the structure of borrower behavior is shifting, forcing lenders to reevaluate how they approach loss mitigation in this cycle.
Generative artificial intelligence presents a dual-edged sword for the American workforce, promising productivity gains while simultaneously sparking job displacement concerns.
The PYMNTS Intelligence report “Workers Say Fears About GenAI Taking Their Jobs Is Overblown” was based on a survey of 2,881 consumers in the United States conducted from Nov. 11 to Nov. 26. It delved into workers’ evolving attitudes toward generative AI, examining its perceived risks and rewards.
President Trump has signed a resolution nullifying the rule implementing the CFPB’s power to supervise large nonbank financial services providers of general-use digital consumer payment applications.
Real-time payments are no longer a future prospect or an experimental innovation; they are the present reality and a fundamental expectation.
As demand reaches unprecedented levels, financial institutions (FIs) across the spectrum are facing a critical juncture: embrace instant payments or risk being left behind.
When the home audio company Sonos released a disastrous update to its app last year, one of the agents fielding angry calls from customers was an multi-modal chatbot from the AI startup Sierra. Sonos is one of many companies that are using AI for customer service, taking advantage of the technology’s growing ability to successfully navigate unpredictable conversations with human beings.
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