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February

26
2024
Trends

Credit card interest rates are at record highs. Cards have ‘never been this expensive,’ CFPB says

Credit card interest rates have ballooned to record highs in recent years — and the growing portion of the formula that generates profit for card issuers is partly to blame, according to a new analysis by the Consumer Financial Protection Bureau.

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February

26
2024
Strategy

91% of banks are endorsing Generative AI at board level

The comprehensive global banking research report, entitled “The Digital Horizon: Banking’s Shift from Mainframe to AI-Driven Cloud Infrastructure”, surveyed 650 global banking decision-makers, and revealed that generative AI is gaining widespread support at the board level, with 91% of respondents reporting endorsement of AI and cloud initiatives by the board.

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February

26
2024
Compliance

The ABC’s of Collection Agency Management

Don’t ever let anyone tell you that agency management, or communicating with your agencies, is as simple as “ABC.”  Managing your agencies for maximum return takes knowledge, dedication, perseverance, patience and consistent effort.

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February

26
2024
Industry News

CFPB Orders Federal Supervision for Installment Lender Following Contested Designation

WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today published an order establishing supervisory authority over installment lender World Acceptance.

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February

26
2024
Industry News

FTC Takes Action Against Tax Prep Company H&R Block For Wiping Consumers’ Data, Deceptively Marketing ‘Free’ Online Filing

The Federal Trade Commission is taking action against tax preparation company H&R Block for unfairly deleting consumers’ tax data and requiring them to contact customer service when they downgrade to more affordable online products, and deceptively marketing their products as “free” when they were not free for many consumers.

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