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November

16
2023
Industry News

Citizens Bank to exit the wholesale channel

Providence, Rhode Island-based Citizens Bank, the 28th largest U.S. mortgage lender, has decided to close its wholesale channel, which produced over $1 billion in volume in the first half of this year.

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November

16
2023
Strategy

Build transparency into dealer relationships

Auto dealerships and credit unions are different animals, but with the proper guardrails the two can work together for mutual benefit.

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November

16
2023
Industry News

Chief Digital and Artificial Intelligence Office Launches Access to Digital On-Demand Learning Platform

The Department of Defense (DoD) Chief Digital and Artificial Intelligence Office (CDAO) announced the launch of "Digital On-Demand" today, an initiative to accelerate artificial intelligence (AI) knowledge by providing access to the Massachusetts Institute of Technology (MIT) Horizon’s library of learning resources for the DoD enterprise. The CDAO is opening the MIT Horizon learning platform to all members of the DoD military and civilian workforce providing users with flexible, mobile-friendly options to view the content.

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November

16
2023
Industry News

CFPB Report Highlighting Consumer Protection Issues in Medical Debt Collection

WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) issued a report highlighting the challenges American families face when debt collectors pursue allegedly unpaid medical bills. Discussing the 8,500 complaints submitted in 2022 by servicemembers, older adults, and other consumers relating to medical debt collections, the CFPB’s annual report to Congress on the Fair Debt Collection Practices Act describes how the CFPB and states have worked to stop the collections of medical bills that are inaccurate or not even owed at all.

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November

16
2023
Trends

Fair Debt Collection Practices Act CFPB Annual Report 2023

The CFPB's annual report to Congress summarizes the CFPB's activities to administer the Fair Debt Collection Practices Act (FDCPA) in 2022 as the primary federal regulator of the consumer debt collection industry. This report also highlights consumer protection issues in medical debt collection. This report also includes activities conducted by the Federal Trade Commission (FTC) in 2022 in relation to debt collection.

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