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October

23
2023
Trends

Robocalling is already an issue for Americans. AI is making it worse

  • The use of generative artificial intelligence can mimic the voice of someone you know and communicate with you in real time. Roughly 52% of Americans share their voice online, according to McAfee, providing a way for scammers to replicate it.
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October

23
2023
Trends

1 in 4 Consumers Spend Indulgently on Streaming Services

For the September installment of the series “New Reality Check: The Paycheck-to-Paycheck Report,” created in collaboration with LendingClub, “The Nonessential Spending Deep Dive Edition,” PYMNTS Intelligence surveyed more than 3,400 U.S. consumers about their spending on nice-to-haves.

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October

23
2023
Industry News

Banks Say CFPB Needs to Beef Up Security in Open Banking Plan

  • CFPB proposal would allow consumers to freely share data
  • Banks concerned they may be on the hook for fraud

The Consumer Financial Protection Bureau faced a key challenge in its long-awaited open banking proposal: allowing the free sharing of customers’ financial data while boosting security. Banks say the agency came up short. The open banking proposal the agency released Oct. 19 calls for banks and credit unions to allow customers to easily share their financial information with third-party fintech apps like Wealthfront or Venmo. Typically, that’s done through data aggregators such as Plaid and MX that serve as a bridge between financial institutions and fintechs.

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October

23
2023
Trends

Report of the CFPB Education Loan Ombudsman

This report analyzes the 9,284 student loan complaints submitted by consumers from September 1, 2022, through August 31, 2023.1 Complaints submitted to the CFPB suggest that across the federal and private student loan markets, failures on the part of industry participants are excluding some borrowers from protections and benefits intended for them under law.

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October

20
2023
Industry News

FTC Reports Outline Efforts to Combat Cross-Border Fraud and Ransomware Attacks

The Federal Trade Commission has submitted two reports to Congress detailing the agency’s efforts to combat cross-border fraud through the U.S. SAFE WEB Act and work contributing to the fight against ransomware and other cyber attacks that originate outside the United States.

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