For years, enhancing payment security often came at the expense of user convenience. Complex authentication processes, multistep verifications and transaction delays were the norm.
The use of pay later plans has grown as consumers seek more flexible payment options.
The PYMNTS Intelligence eBook “10 Impact Statements: The 2024 Pay Later Report” explored how these installment plans are being used, who benefits from them and the reasons behind their adoption. The findings revealed key trends in consumer payment preferences and offered insights into the future of financial flexibility.
In a significant ruling on February 18, 2025, the Wisconsin Court of Appeals determined that National Bank Act (NBA) does not preempt the procedural “right to cure” notice requirements mandated by the Wisconsin Consumer Act (WCA), reversing a judgment in two debt collection actions.
The financial tech revolution is reshaping the landscape of debt resolution, presenting collections executives with both challenges and opportunities. As automation and advanced negotiation tools become integral to the industry, staying ahead of these trends is essential for optimizing processes and outcomes.
Deciding when to end a relationship with a collection agency is rarely easy. In some cases, the decision is clear—fraud, non-compliance with regulatory requirements, serious contract violations—these are all non-negotiable deal-breakers. But what about when an agency is simply underperforming? Or when they fail to provide the level of transparency and data you need?
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