Providing effective feedback isn’t just about pointing out mistakes.
It also includes offering guidance on how to correct the issue and prevent it from happening again.
Simply telling a collector they did something wrong without giving them the tools to improve is like shouting “You’re going the wrong way!” without explaining how to turn around.
Earlier this year, PYMNTS Intelligence detailed that pay-later options were drawing widespread use among consumers versus payments via traditional credit cards.
A federal judge has issued an order temporarily prohibiting the Trump Administration from imposing mass layoffs and budget cuts at the CFPB.
Employee security awareness training is a best practice and a “reasonable safeguard” for protecting the privacy and security of an organization’s sensitive data. The list of data privacy and cybersecurity laws mandating employee data protection training continues to grow and now includes the EU AI Act. The following list is a high-level sample of employee training obligations.
The ease of paying everything from phone bills and credit card balances to car loans and mortgages through a variety of payment solutions is something consumers have come to expect. However, one space that has lagged behind in the offering of multiple payment solutions is the healthcare sector.
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