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June

16
2025
Industry News

Credit scores decline for millions as US student loan collections restart

Millions of Americans are seeing their credit scores suffer now that the U.S. government has resumed referring missed student loan payments for debt collection.

After 90 days of non-payment, student loan servicers report delinquent, or past-due, accounts to major credit bureaus, which use the information to recalculate the borrower's score. Falling behind on loan payments therefore can affect an individual’s credit rating as severely as filing for personal bankruptcy.

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June

16
2025
Industry News

Debt Collection Industry Advocates for Revocation of Burdensome TCPA Rules

In response to the Federal Communications Commission’s (FCC) request for input on unnecessary compliance burdens, the debt collection industry, led by ACA International, is advocating for significant reforms to the Telephone Consumer Protection Act (TCPA). Their primary focus is on eliminating rules that impose undue compliance burdens and conflict with existing debt collection regulations. Key proposals include the revocation of the “Revoke All” rule, restoration of the Established Business Relationship (EBR) exemption, and harmonization of TCPA rules with the Fair Debt Collection Practices Act (FDCPA).

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June

16
2025
Industry News

DOJ Seeks Early Termination of Lakeland Bank Redlining Consent Order

The U.S. Department of Justice (DOJ) has filed a motion with a federal district court to terminate early the September 2022 consent order with Lakeland Bank (Lakeland) that settled allegations of redlining under the Fair Housing Act and Equal Credit Opportunity Act. The motion also seeks the dismissal with prejudice of the case that the DOJ brought that resulted in that consent order.

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June

13
2025
Strategy

Modernizing the Digital Handshake: Identity, Consent, and Secure Communication in Collections

Digital transformation has streamlined many aspects of collections. But as lenders and services shift more outreach to digital channels, a new challenge has emerged: how do we build secure, compliant, and trusted communication pathways that replicate the assurance of a traditional handshake?

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June

13
2025
Industry News

Washington State Prepares for Upcoming Changes to Garnishment and Medical Debt Laws

In May, Washington state enacted two notable laws affecting garnishment and medical debt reporting. While the legislation was signed earlier this year, the effective dates are approaching, and the details are now drawing attention from those involved in debt collection and financial services.

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