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January

22
2025
Strategy

Setting Expectations for Collectors

My husband and I had the opportunity to meet Wayne Fontes, when he was still coaching the Detroit Lions. As you might imagine, many football fans lined up for the opportunity—probably 100 deep. When it was finally my husband’s turn, he didn’t go with the typical “nice to meet you” or “I’m a big fan” approach. Instead, he looked Fontes squarely in the eyes and said, “If the Detroit Lions don’t go to a Super Bowl in my lifetime, I’m holding you personally responsible.”

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January

22
2025
Industry News

OR AG Issues Guidance Regarding OR State Laws and AI

On December 24, 2024, the Oregon Attorney General published AI guidance, “What you should know about how Oregon’s laws may affect your company’s use of Artificial Intelligence,” (the “Guidance”) that clarifies how existing Oregon consumer protection, privacy and anti-discrimination laws apply to AI tools. Through various examples, the Guidance highlights key themes such as privacy, accountability and transparency, and provides insight into “core concerns,” including bias and discrimination.

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January

22
2025
Industry News

FTC Begins Sending Refunds to Victims of Debt Relief Scheme

The Federal Trade Commission (FTC) has begun sending more than $5 million in refunds to consumers who were harmed by a deceptive credit card debt relief scheme.

The funds in this distribution came from ACRO Services, which operated under multiple names and ran the scheme, and BlueSnap, which provided payment processing services and profited from the scheme, the FTC said in a Tuesday (Jan. 21) press release.

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January

22
2025
Compliance

NCUA Releases its 2025 Supervisory Priorities

On January 7, the National Credit Union Administration (NCUA) released its supervisory priorities for 2025, outlining the key areas of focus for federally insured credit unions. This guidance is crucial for credit unions as it highlights the areas posing the highest risk to members, the industry, and the National Credit Union Share Insurance Fund (Share Insurance Fund).

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January

22
2025
Industry News

Protecting Consumers: Governor Hochul Cracks Down on Exploitative Overdraft Fees Targeting Low-Income New Yorkers

As part of Governor Hochul’s recently unveiled 2025 State of the State, Governor Hochul today announced the Department of Financial Services has posted proposed regulations to enhance consumer protections against unfair overdraft fees. These regulations ensure consumers will no longer be burdened with overdraft fees for minor transactions and require banks to provide timely notifications to consumers about overdraft fees to improve transparency.

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