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January

4
2023
Trends

Will America's national debt become a bigger problem in 2023?

Risk: America's national debt topped $31T for the first time in November, and the number is not getting any lower. The gloomy fiscal milestone has added to worries about the economic health of the country, and lawmakers may need to pursue policy realism, especially if a recession kicks into high gear.

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January

3
2023
Trends

Call Centers Become Prime Target for Identity Fraud

Retail call centers are the front line of consumer queries and the favorite new target for identity fraud. Daniel Flowe, head of identity strategy at Refinitiv, told PYMNTS that while the majority of consumers still want — and like — to speak to a human, that preference is being regularly abused and targeted by fraudsters and con artists.

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January

3
2023
Trends

Majority of Americans Unhappy With Annual Salary, Considering Switching Jobs

Nearly two-thirds of consumers say they’re working jobs that don’t meet their annual salary requirements.

And 30% of those consumers say they plan to leave their current role for a new one, and hopefully a raise, in the next six months.

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January

3
2023
Compliance

2023 New Year’s Resolution: Don’t Get “Whacked” By A State AG for Cybersecurity Compliance

It usually happens after a reported data breach. The organization experiencing the breach sends notifications to affected individuals, as well as federal and or state agencies where appropriate and perhaps other parties. Not long thereafter, the organization receives an inquiry from one or more government agencies.

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January

3
2023
Trends

CFPB Issues Report on TransUnion, Experian, and Equifax

WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) released an annual report that details improvements and deficiencies in the nationwide consumer reporting companies’ responses to consumer complaints transmitted by the CFPB. Today’s report includes considerations for the nationwide consumer reporting companies to improve compliance with consumer financial protection laws and, more broadly, to serve consumers better.

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