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November

14
2022
Industry News

New York State Private Student Loan Refinancing Task Force

Chapter 774 of the Laws of 2021, signed into law in 2022, established a Private Student Loan Refinancing Task Force (the “Task Force”) tasked with “study[ing] and analyz[ing] ways lending institutions that offer non-federal student loans to students of New York institutions of higher education can be incentivized and encouraged to create student loan refinance programs.” 

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November

14
2022
Industry News

FCC Opens Use of Portal for Private Entities to Report Caller ID Violations

The Federal Communications Commission has finalized a rule under the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act to implement a streamlined process for private entities to report calls that may be unlawful and callers who are using legitimate businesses’ phone numbers.

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November

14
2022
Compliance

Creating a strong ‘complaint’ culture

Banks interact with customers today through a variety of channels: in person at branches and remotely with online banking, mobile applications and an old-fashioned phone call. And no matter how stellar a financial institution’s service may be, many of those customer interactions inevitably deal with product or service complaints.

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November

11
2022
Industry News

Protections Against Employment Discrimination for Service Members and Veterans

Service members and veterans have made great sacrifices to guarantee the freedoms and liberties that all Americans enjoy. And service members and veterans themselves are also guaranteed rights, such as the right to be free from discrimination in civilian employment. This document helps explain where to get help if you are a service member or veteran and you feel that you have been discriminated against in employment because of your military status, veteran status, or another protected basis.

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November

11
2022
Industry News

Statement from Secretary of Education Miguel Cardona on District Court Ruling on the Biden-Harris Administration Student Debt Relief Program

U.S. Secretary of Education Miguel Cardona issued the following statement regarding today’s district court ruling on student debt relief: "We believe strongly that the Biden-Harris Student Debt Relief Plan is lawful and necessary to give borrowers and working families breathing room as they recover from the pandemic and to ensure they succeed when repayment restarts.

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