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November

14
2022
Compliance

Creating a strong ‘complaint’ culture

Banks interact with customers today through a variety of channels: in person at branches and remotely with online banking, mobile applications and an old-fashioned phone call. And no matter how stellar a financial institution’s service may be, many of those customer interactions inevitably deal with product or service complaints.

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November

11
2022
Industry News

Protections Against Employment Discrimination for Service Members and Veterans

Service members and veterans have made great sacrifices to guarantee the freedoms and liberties that all Americans enjoy. And service members and veterans themselves are also guaranteed rights, such as the right to be free from discrimination in civilian employment. This document helps explain where to get help if you are a service member or veteran and you feel that you have been discriminated against in employment because of your military status, veteran status, or another protected basis.

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November

11
2022
Industry News

Statement from Secretary of Education Miguel Cardona on District Court Ruling on the Biden-Harris Administration Student Debt Relief Program

U.S. Secretary of Education Miguel Cardona issued the following statement regarding today’s district court ruling on student debt relief: "We believe strongly that the Biden-Harris Student Debt Relief Plan is lawful and necessary to give borrowers and working families breathing room as they recover from the pandemic and to ensure they succeed when repayment restarts.

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November

11
2022
Industry News

New York DFS Announces Updated Cybersecurity Regulation

Superintendent of Financial Services Adrienne A. Harris announced in a press release this week that the New York State Department of Financial Services (DFS) proposed an updated cybersecurity regulation.

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November

11
2022
Industry News

Proposition 209: Arizona voters back lowering maximum interest rates on medical debt

The measure has been touted as a way to protect Arizonans with medical debt from bankruptcy and poverty. Opponents from the business community say it's too broad and will have the unintended consequence of making it more difficult for working Arizonans to get loans.

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