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May

19
2026
Industry News

California Taps Former CFPB Director Rohit Chopra to Lead New Consumer Protection Agency

California Gov. Gavin Newsom has appointed former Consumer Financial Protection Bureau Director Rohit Chopra to lead the state’s newly created consumer protection agency. The new agency, known as California’s Business and Consumer Services Agency (BCSA), will oversee a wide range of regulatory and enforcement bodies.

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May

19
2026
Industry News

Supreme Court Reopens Federal Courthouse Doors for Post-Arbitration Proceedings in Stayed Cases

In a significant win for parties seeking to enforce arbitration agreements, the U.S. Supreme Court yesterday issued a unanimous decision in Jules v. Andre Balazs Properties holding that when a federal court stays a case pending arbitration under Section 3 of the Federal Arbitration Act (“FAA”), the federal court retains jurisdiction to later confirm or vacate the resulting arbitration award, even if the post-arbitration motion would not independently satisfy federal subject matter jurisdiction requirements.

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May

14
2026
Strategy

Beyond the Recovery Rate: New KPIs for the Digital Settlement Era

To gain an advantage, creditors are organizing their data around three main themes: Speed, Quality, and Resilience. This evolution means moving away from just counting dollars and toward measuring the "health" of the pipeline. By monitoring these leading markers, lenders can spot "red flags" early.

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May

14
2026
Trends

Consumer Litigation Activity Surges in March 2026 as FCRA Filings and CFPB Complaints Continue Rising

Consumer litigation activity shifted again in March 2026, reversing several of the trends seen the previous month and continuing a broader rise in filings and complaints across multiple areas of consumer finance law.

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May

12
2026
Industry News

FTC Data Spotlight Highlights Continued Rise in Social Media Scam Losses

According to the FTC’s Consumer Sentinel Network data, nearly 30% of consumers who reported losing money to scams in 2025 said the fraud began on social media. Reported losses tied to those scams reached approximately $2.1 billion, exceeding losses connected to any other form of contact.

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