Strategic segmentation involves looking at more than just the balance or how late a payment is. It requires a careful look at the borrower’s intent and how well the settlement advisor has performed in the past. By moving toward a more detailed approach, lenders can offer the right solution at the right time.
The Illinois Department of Financial and Professional Regulation (IDFPR) has launched a new online submission option intended to modernize and simplify the manner in which Illinois consumers file complaints. The new portal will accept complaints that will be directed to the Division of Banking (DOB) as well as complaints that will be directed to the Division of Financial Institutions (DFI). State officials said it creates a unified and more accessible complaint process for Illinois residents.
April 2026 had all three of the top consumer protection statutes up for the month over March: TCPA (+16.6%), FDCPA (+9.2%) and FCRA (+4.6%). This is the first time that's happened since March 2025. They are all up YTD as well - TCPA (+28.2%), FDCPA (+17.6%) and FCRA (+45.3%)(!) That's a huge momentum shift in FCRA litigation, which has been steadily growing, but at a much more modest pace over the last several years.
In July 2025 Congress passed legislation to reauthorize partial claims with U.S. Department of Veterans Affairs (VA) guaranteed home loans. The VA has now announced that the VA Partial Claim program will open for submissions on June 15, 2026, and that servicers will have until November 28, 2026, to implement the partial claim program into their systems.
The New York State Department of Financial Services (DFS) recently released new industry guidance outlining operational measures financial institutions may consider implementing during periods of heightened cybersecurity risk. The guidance highlights growing concerns surrounding increasingly advanced artificial intelligence tools capable of sophisticated cyber operations.
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